There are quite a few reasons you might be wondering how to regain admin access to your Facebook page. Perhaps a former admin left and locked you out, someone forgot a password, or the email address attached to the admin is no longer valid. Sometimes, you don’t know what happened, but you just know that you don’t have access to the Meta assets you need. You quickly need to learn how to recover a Facebook page admin account.
Don’t panic!
Regaining control of your Facebook page or Business Manager is possible, and this guide will walk you through the steps to reclaim your admin rights. Whether you've lost access due to a hacked account, removal by another admin, or a forgotten password, we'll cover all the essential steps to help you recover.
Common Scenarios for Losing Admin Access
Losing admin access to a Facebook page can happen for a variety of reasons, and it can be frustrating when you're suddenly locked out of managing your business’s online presence. Below are some common scenarios that could result in lost access.
- You Removed Yourself as Admin: Accidentally removing yourself from a page as an admin is more common than you’d think. If you're the sole admin, regaining access becomes more complex.
- Account Hack: If your account or another admin’s account was hacked, the hacker might have removed your access.
- Lost Admin After Employee Departure: Perhaps a former employee or agency held the admin role, and you no longer have contact with them.
Steps to Recover Facebook Admin Access
- Use Facebook Business Settings to Restore Admin Access
This method works if you're still connected to the page or Business Manager:
- Go to Facebook Business Settings and log in with your account.
- Select Accounts > Pages from the left menu.
- Find the page you want to regain admin access to, select it, and click Add People.
- Search for your name or account and assign yourself as Admin.
- Submitting a Dispute to Facebook Support
If you can't regain access through Business Settings, you can submit a dispute:
- Prepare Documentation: You’ll need a signed statement, government-issued ID, business documents and payment records for any ad accounts. The statement should explain your relationship to the business and why you need admin access. We provide detailed steps for this below.
- Submit a Support Request: Visit the Facebook Business Help page. Choose your page or Business Manager account, enter the required details and attach your documents.
Note: Facebook may take up to 24 hours to review your request, though responses can come sooner.
- Recovering a Hacked Facebook Account
If your account or another admin's account was hacked, immediate action is necessary:
- Visit Facebook’s hacked account page.
- Follow the instructions to report the hack and secure your account. Once secured, you can work on recovering admin access to the page.
- Recovering a Forgotten Password
If your issue is simply a forgotten password:
- Navigate to the Forgot Password link on Facebook’s login page.
- Enter the email or phone number associated with the account to receive a reset link.
What You Will Need to Recover a Facebook Business Page
- A valid copy of a photo ID. You can check the following link for the types of documents accepted: https://www.facebook.com/help/159096464162185/
- A document signed by a person with sufficient responsibility and knowledge in this matter. Include the following information in the document:
- Government Letterhead or Seal, Company Letterhead (where appropriate)
- A description of your relationship with the business (with authority to make the request for access to the Business Manager);
- An explanation of your request and whether there has been an end of contract or business relationship with the people in the Business Manager;
- The Facebook account (profile link) or email that you want to be associated with the Business Manager as an Administrator;
- The last three payment receipts for the ad account under the ownership of the Ad Manager and the last 4 digits of the card registered on the account;
- A statement under penalty of perjury that cannot be changed. It must be, "I declare under penalty of perjury that the information provided above is true and accurate."
Admin Access Recovery Letter Template
This process and documents are not guaranteed to be accepted. They will be reviewed by the Facebook team, and they will decide if it will be accepted or not. Your best chance is to be as thorough as possible and put the information in a format that they are most likely to accept. For this purpose, we have prepared a sample letter template below.
Name
Company
Address
Facebook Admin,
I [name] bearer of ID [ID number] and VAT [VAT number] residing in the city of (city and state], am (position) and relation to the Business Manager/ Facebook Page. [include name of page or business manager account to which you need access].
[Detailed account of why you should have control of the Business Manager]. I request that my profile [link to your personal profile] and associated email— [email]—become the Business Manager Administrator [ID] so that management of all assets are within the company.
I declare under penalty of perjury that the information provided is true and accurate.
Date
Signature
Once you have everything gathered and your letter formulated, the next step is to submit it to Meta Support. This can be confusing to navigate, but this is not PIC’s first rodeo, and we can let you in on the entire process from start to finish.
Carefully follow the steps below.
How to submit documents to Facebook
1. Gather all documents in electronic format
2. Fill out template letter from Page 2 and save electronic copy
3. Go to https://www.facebook.com/business/help
4. Scroll down and press the blue “Get Started” button
5. Select "Other issues"
6. Select asset. This will be your page or business manager.
7. Select issue (“Other ad account issue” will suffice.)
8. Enter your email and phone number and put “Business admin dispute” in the description. Then press the blue “Start Chat” button.
9. You will then enter a chat through Facebook messenger. Explain that you have all documentation gathered for the dispute and wish to submit it. The rep will accept your documents and open the case for you.
Preventive Measures to Avoid Losing Facebook Admin Access Again
- Enable Two-Factor Authentication (2FA): Adding 2FA increases security by requiring a second verification step. This can prevent unauthorized access.
- Monitor Page Roles Regularly: Regularly review who has access to your page by going to Settings > Page Roles. Remove unnecessary roles to avoid losing control in the future.
- Keep Credentials Secure: Use a reputable password manager and change your passwords periodically. Avoid sharing login details with anyone who doesn’t need them.
Frequently Asked Questions (FAQs)
- How do I regain admin access to my Facebook Business Manager?
You can regain access by visiting Facebook Business Settings, selecting your Business Manager, and attempting to re-add yourself as an admin. If that’s not possible, submit a request through Facebook Support, providing necessary documents like government-issued ID and business documentation.
- What should I do if my Facebook Business Page was hacked?
Go to Facebook’s hacked account page and follow the recovery process. You will be guided through securing your account and regaining control of your business page.
- How long does it take to recover admin rights to a Facebook page?
Typically, Facebook responds within 12-24 hours, but complex cases might take longer to resolve depending on the details provided and Facebook’s verification process.
- Can I regain admin access if I accidentally removed myself as admin?
Yes, if there are other admins on the page, you can ask them to re-add you. If you were the only admin, you’ll need to submit an admin rights dispute through Facebook Support.
Navigating Meta Support: Regain Your Facebook Business Page Access
Dealing with Meta support can be a slow and meticulous process. Being fully prepared and polite will help make it as painless as possible. Double-check that all your documentation is accurate and ensure that you provide all necessary details to avoid delays. Treat the Meta support professional with respect—they’re there to help resolve your issue.
If you’ve done your due diligence, followed the steps carefully, and provided the right information, the process should result in regaining your admin access. Once resolved, you can focus on what truly matters: generating business and maintaining your online presence.